Refund Policy
Introduction
Welcome to Insta Secure This Refund Policy outlines the conditions under which we offer refunds for our products and services. By purchasing our products or using our services, you agree to the terms outlined in this policy.
Refund Eligibility
Refunds are available under the following circumstances:
Product Defects: If you receive a defective product, you may be eligible for a refund. Please contact us within 30 days of receipt with evidence of the defect.
Service Issues: If you experience issues with our services that have not been resolved to your satisfaction, you may request a refund within 30 days of service completion.
Incorrect Orders: If you receive the wrong product, please contact us within 7 days of receipt for a refund or exchange.
Refund Process
To request a refund, please follow these steps:
Contact our customer support team at [email protected] with your order number and details about the issue.
Provide evidence of the defect or incorrect order, such as photos or descriptions.
Our team will review your request and notify you of the next steps. If your request is approved, we will process your refund to the original payment method.
Exceptions
We do not offer refunds under the following conditions:
Change of Mind: Refunds are not provided if you change your mind about a purchase after the product or service has been delivered or provided.
Product Misuse: Products that have been misused or damaged by the customer are not eligible for a refund.
After 30 Days: Refund requests made after 30 days from the date of receipt or service completion will not be accepted.
Refund Timeline
Once your refund request is approved, the processing time may vary depending on your payment method and financial institution. Typically, refunds are processed within 7-10 business days. We will notify you once the refund has been issued.
Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact us at:
Email: instasecure@gmail.com
